| Michigan Healthcare Improvement, LLC. |
| The health care improvement specialists |
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Tips for Handling Patient Pay A/R
maximize your patient pay efforts and increase your cash flow.
1. Collect Money Quickly. Have front desk staff become great at
collecting co-pays from every patient. $20 or $30 doesn’t seem like a
lot of money, but it adds up quickly. Patients know that most practices
won’t do anything to collect on those small balances. These balances
end up hanging out there until the patient comes in again or the
balance is written off.
2. Make Invoicing a Priority-Invoice as soon as the work is complete.
The longer you wait, the longer you put your balance at risk.
maximize your patient pay efforts and increase your cash flow.
1. Collect Money Quickly. Have front desk staff become great at
collecting co-pays from every patient. $20 or $30 doesn’t seem like a
lot of money, but it adds up quickly. Patients know that most practices
won’t do anything to collect on those small balances. These balances
end up hanging out there until the patient comes in again or the
balance is written off.
2. Make Invoicing a Priority-Invoice as soon as the work is complete.
The longer you wait, the longer you put your balance at risk.
3. Follow-Up! Be the Squeaky Wheel. As soon as a
statement is past due, make a courtesy call.That means
a bill due on day 30 should be contacted on day 31.
Following-up early puts you near the top of their bills
and most importantly, quickly identifies patients who
need to be moved to the next t phase of A/R management
statement is past due, make a courtesy call.That means
a bill due on day 30 should be contacted on day 31.
Following-up early puts you near the top of their bills
and most importantly, quickly identifies patients who
need to be moved to the next t phase of A/R management
Tips 1-5 Courtesy of Jeff Smolen. Jeff Smolen represents GreenFlag Profit Recovery by Transworld Systems, which provides A/R solutions to
medical practices, clinics and hospitals. Jeff can be reached at 313 -617-7360 or jeff.smolen@transworldsystems.com .
medical practices, clinics and hospitals. Jeff can be reached at 313 -617-7360 or jeff.smolen@transworldsystems.com .
4. Know when to fold ’em… Know the true price of what it costs to send out each patient statement.
Identify the point when continued billing by the practice starts to cost the practice money.
5. Use a third Party sooner- If you have asked for your money more than 3-4 times and have not been
paid, you probably won’t be paid if you continue to do the same things. Third party contact gets
results.
6. Accept credit card and debit card payments. Opening up your methods of payments increases
your chances of immediate payment.
7. Remind people of a balance due when calling for placing a reminder call for an upcoming
appointment.
Identify the point when continued billing by the practice starts to cost the practice money.
5. Use a third Party sooner- If you have asked for your money more than 3-4 times and have not been
paid, you probably won’t be paid if you continue to do the same things. Third party contact gets
results.
6. Accept credit card and debit card payments. Opening up your methods of payments increases
your chances of immediate payment.
7. Remind people of a balance due when calling for placing a reminder call for an upcoming
appointment.